Frequently Asked Questions
What are your office hours?
We are open Monday through Friday, 7:30 am to 5:00 pm. Our extended hours make it easier to fit appointments into your family’s schedule.
Where are you located?
We are located at 19200 Jamboree Road, Suite 2000, Irvine, CA 92612, inside the Joe C. Wen & Family Center for Advanced Care at UCI Health – Irvine. For details on how to get to our office once you arrive on campus, visit our Wayfinding page.
What types of appointments do you offer?
Our Irvine pediatricians offer a comprehensive range of pediatric care, including:
- Wellness checks and annual well-child exams
- Sick visits for acute illnesses and injuries
- Immunizations and vaccine catch-up visits
- Sports and school physicals
- Follow-up visits for ongoing and chronic conditions
- Newborn visits
- Access to twelve on-site pediatric specialty clinics
What should I bring to my child’s appointment?
Please bring:
- Insurance card and required co-pay
- Photo ID for the parent or guardian
- Immunization records (especially for new patients)
- A list of current medications, vitamins, or supplements
- Any completed new patient forms
Are you accepting new patients?
Yes! We welcome new patients from newborns to teenagers. Call (949) 898-6000 to get started.
Do you see newborns?
Yes. We care for children from birth. If you’re expecting, we encourage a prenatal visit so you can meet your child’s doctor and feel confident and prepared from day one.
Do you still follow traditional vaccination guidelines?
Yes — absolutely and without exception. Our practice follows the vaccination schedule set by the AAP. These guidelines are developed by some of the world’s leading pediatric health experts and are based on decades of scientific research.
We want to be transparent about this: our commitment to the recommended vaccine schedule is not political. It is medical. Vaccines are among the most thoroughly studied interventions in the history of medicine, and the schedule is carefully designed to protect children at the ages when they are most vulnerable.
We also understand that in today’s world, it can be hard to know who or what to trust. If you have questions, doubts, or things you’ve read or heard that concern you, we genuinely want to hear them. Our door is open for those conversations — always kindly, always without judgment. Your child’s safety is our shared goal.
What do I do if my child gets sick after hours?
We partner with Rady Children’s Health to offer several options when our office is closed:
Nurse Advice and Telehealth

We know that questions and concerns about your child’s health don’t always arise during office hours. That’s why our office partners with 1-844-GET-CHOC, a free, 24/7 nurse advice line for children located in California. 1-844-GET-CHOC is staffed by pediatric healthcare experts and also offers access to virtual visits with a physician, as appropriate.
Rady Children’s Pediatric Urgent Care
Rady Children’s Pediatric Urgent Care offers peace of mind and medical care to children and parents for non-life-threatening illnesses and injuries. Two locations are conveniently available.
505 S. Main St., Suite 160
Orange, CA 92868
714-509-3444
5665 Alton Parkway, Suite 300 Irvine, CA 92618
949-898-6020
- Emergency: If your child is experiencing a life-threatening emergency, call 911 or go to your nearest emergency room immediately. See our pediatric emergency departments here.
When should I use urgent care vs. the emergency room?
Urgent care is appropriate for non-life-threatening situations such as:
- Ear infections, sore throats, or minor infections
- Minor cuts, sprains, or injuries
- Fever in children over 3 months who are otherwise stable
- Vomiting or diarrhea without signs of severe dehydration
Go to the ER or call 911 for situations such as:
- Difficulty breathing or turning blue
- Seizures or loss of consciousness
- Severe allergic reactions
- Head injuries with confusion or repeated vomiting
- Any fever in a baby under 3 months old
Not sure? Call us first during office hours, or call 1-844-GET-CHOC and a pediatric nurse will help you decide.
Can you provide referrals to specialists?
Yes. As part of the Rady Children’s Health (formerly CHOC) Primary Care Network, and with twelve pediatric specialty clinics available on-site, we can connect your child to specialist care quickly and keep all providers in close communication.
How do I request my child’s medical records?
Call us at (949) 898-6000. Records requests require a signed authorization from a parent or legal guardian and typically take a few business days to process.
Who do I contact with a billing question?
For billing questions, please call (949) 898-6000 during business hours and our team will connect you with the right person to help.
